Terms & Conditions

1. Scope

CapeezaGlobal provides trade facilitation services including:

• Introducing buyers and suppliers and supporting commercial terms;
• Assisting with order coordination, packaging and export-ready labelling;
• Preparing or helping assemble commercial documents for shipment (commercial invoice, packing list, etc.);
• Coordinating with logistics partners, freight forwarders and carriers for booking and transit;
• Supporting buyers and suppliers with practical guidance on routine export/import procedures where requested.

2. Parties & responsibilities

CapeezaGlobal (the Agent): We will act with reasonable care to arrange introductions, co-ordinate orders and assist with routine export logistics. We do not manufacture products (unless explicitly stated in a written agreement) and do not assume legal title to goods unless agreed in writing.

Exporter / Supplier: Responsible for product quality, accurate declarations, labelling, packaging, export licences (where applicable), and complying with export control rules. Suppliers must ensure goods are lawful to export and not subject to restrictions (e.g., SCOMET or other controls).

Buyer / Importer: Responsible for meeting import rules in the destination country, paying duties and taxes where applicable, and providing correct receiving details and import permits if required.

3. Orders, pricing & payments

Quotes and prices provided by CapeezaGlobal are indicative until confirmed in writing. Any order is accepted only when terms (price, quantity, delivery and payment) are confirmed in writing by the relevant party. Payment terms, taxes, duties, and incidental costs will be specified in the commercial agreement or invoice. Where third-party costs (testing, freight, customs fees, storage) are incurred, they will be invoiced to the contracting party unless otherwise agreed.

4. Documentation & compliance

CapeezaGlobal may assist in preparing export documents. Final responsibility for the accuracy of export declarations, compliance-related statements and product classification rests with the exporter or legal owner of the goods. Exporters and buyers should verify regulatory requirements (DGFT notifications, customs rules, product-specific controls) relevant to their shipments.

5. Logistics & delivery

Transit times, routing and carriage are managed by contracted carriers and freight partners. CapeezaGlobal will coordinate shipments but is not liable for carrier delays, demurrage, port congestion or other third-party operational issues beyond our direct control. Title to goods, risk of loss and responsibility for insurance should be set out in the sales contract (e.g., Incoterms).

6. Fees, disbursements & refunds

Fees for CapeezaGlobal’s facilitation services will be agreed in writing. Third-party costs (testing, certification, freight, storage, customs fees) are payable by the contracting party unless otherwise agreed. Export incentive schemes (where applicable) are administered by government agencies; any refunds or incentives are subject to agency rules and not guaranteed by the Agent.

7. Liability & indemnity

Except as required by law, CapeezaGlobal’s liability to any party for direct losses arising from our negligence is limited to fees paid for the specific service in question. We are not liable for indirect, special or consequential losses (including lost profits). Exporters and buyers agree to indemnify CapeezaGlobal for claims arising from inaccurate product information, mis-declaration or non-compliance.

8. Data & recordkeeping

We retain records necessary for commercial, tax and regulatory compliance, including documentation related to export shipments. Retention periods may be set by law; otherwise we keep records for a reasonable period to support business operations and dispute resolution.

9. Governing law & disputes

These Terms are governed by the laws of India. Disputes arising under these Terms will be subject to the jurisdiction of the courts in the Agent’s place of registration, unless the parties agree otherwise in writing.

10. References & guidance

For official rules and updates consult:

• Directorate General of Foreign Trade (DGFT)
• SCOMET & Strategic Trade Controls Handbook
• APEDA (Agricultural & Processed Food Exports)