Privacy Policy

1. Information we collect

• Contact details: name, company, job title, email, phone number, postal address.
• Business & trade data: company registration, GST/EIN (if provided), trade references, product interests, quantities, ports of loading/arrival and shipping preferences.
• Transaction and correspondence: enquiries, quotations, invoices, shipping instructions and documents you provide to support export or import workflows.
• Technical & usage data: cookies, IP address, device/browser information and site analytics when you visit our website.
• Optional documents: sample analyses, COA/MSDS or other technical documents you upload or request.

2. How we use your information

We use collected information to operate and improve our business and to fulfil export and (in future) import operations. Typical uses include:

• Responding to enquiries and providing quotes or samples.
• Preparing and processing orders, invoices and shipping documents.
• Coordinating logistics with freight forwarders, CHAs and carriers and sharing required details for customs and export formalities.
• Performing compliance and due diligence checks when required by applicable law or trade partners.
• Maintaining records necessary for commercial, tax and audit purposes and to improve our product sourcing and delivery.
• Analysing website usage to improve the site and user experience.

3. Legal basis for processing

We process personal data where necessary to perform a contract you have entered with us (for example, processing an order), to meet legal obligations (export/import documentation, tax and customs recordkeeping), and for our legitimate interests (fraud prevention, business operations, improving services). Where local law requires, we will obtain your consent for specific processing activities.

4. Sharing & recipients

To fulfil orders and manage logistics, we may share information with:

• Buyers, suppliers and manufacturers for fulfilment and quality checks.
• Freight forwarders, carriers, customs brokers and warehouse partners for shipping and delivery.
• Regulatory authorities (customs, DGFT, APEDA or equivalent) when required by law.
• Third-party service providers such as cloud hosts, payment processors and email providers who act on our instructions and under data processing agreements.

We do not sell personal data to third parties.

5. Data security and retention

We implement reasonable technical and organisational measures to protect personal data from unauthorised access, loss or misuse. Measures include access controls, secure hosting, and encrypted communications where appropriate.

We retain personal and business data only as long as necessary for the purpose collected, to meet contractual and legal obligations, and to resolve disputes. Where applicable retention periods may be set by law (for example, accounting records often retained for tax purposes). When data is no longer needed we will securely delete or anonymise it.

6. Cookies, analytics & third-party tools

Our website uses cookies and standard analytics tools to provide a functional site and to understand usage patterns. You can manage cookie preferences in your browser. Analytics tools may collect IP addresses or device data — these are used in aggregated form to improve the site. We do not use tracking for advertising profiles.

7. International transfers

Some recipients (logistics partners, cloud providers) may be located outside your country. Where data is transferred internationally we use appropriate safeguards such as contractual protections and secure transfer mechanisms in line with applicable law.

8. Your rights & choices

Depending on your jurisdiction you may have rights to access, correct, delete or restrict processing of your personal data, and to receive a copy of certain data in a portable format. To exercise these rights or to object to processing, contact us using the details below. We will respond within the timeframe required by applicable law.

9. Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top of the page indicates when the policy was last updated. Material changes will be notified via our website or direct communications when reasonable.

10. Contact

For privacy questions or requests, please contact us at: info@capeeza.com. You may also write to our registered office using the address displayed on our website.